I've setup some test phones to work on configuring a Call Center and its working great. My next question is how does it know which phones are active? If onlyone individual is answering the phone how does it know not to route to the an unmanned phone?
In a standard Call Centre setup the calls will only be routed to an Agent that is Logged In and available to take calls. All calls that cannot be routed to an Agent immediately will be Queued up to listen to MOH or Messaging. Once an Agent becomes available the next caller in line will be routed accordingly :)
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...