We have an office setup on CME that is looking to save cost by using a 3rd party 'call through' service providers. Meaning they dialing a number, wait, dial the number they wish to call and press #. We are using ISDN PRI at this location so I think a TCL IVR script would be in order here.
Is there another way to do this?
How difficult is this to script yourself?
Can anyway point me to good TCL IVR scripting resources?
Re: Setting Up Call Through Service Provider in CME
Check for example "number2name-anidnis", it is a "redialer" that does some massaging on numbers, the concept would be similar to what you're doing.
SIP providers are a global thing. It doesn't matter where you're located, unless VoIP is prohibited (thanks heaven it is not in Europe), you can benefit from that. I don't really want to make names as I don't have anyone to endorse for free :)
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...