All, been through this unity connection admin guide and cant seem to figure this out right away. Im trying to just import a user from UCM to unity connection, so I can setup a mailbox and just test it out. I have created the ports in integrate with ucm, can dial the number on the phone of the vm port and unity connection answers and says I can dial an extension anytime, but I cant seem to get it to even see any users to import in from the ucm database. Im sure Im missing something, but not sure what. Anyone have any ideas on this?
I had this issue last week with Callmanager 6 Business Edition and Unity 2.
I assume you are on CM5 or 6. What I had to do was to ensure that the primary extension was configured on the user page in Callmanager. I cant find a doc that tells you this is a requirement. But as soon as I configured the primary extension in the users became available for importing on Unity.
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