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Shared DN Hold

Using CUCM 8.6

We have a # of phones that have a shared DN.  When a user places the call on hold on the shared DN, is it possible to restrict who can pickup the call from hold?  Specifically to only the person who put the caller on hold?

I have not been able to find a way.  I'm guessing you would need a hunt group?  Or would this be a function of call center?

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Shared DN Hold

Hi mark,

here we go

Privacy on Hold

With the privacy on hold feature, administrators can enable or disable the capability of users with phones that share the same line (DN) to view call status and retrieve calls on hold.

Administrators enable or disable privacy on hold for all phones in the cluster. To enable privacy on hold, the administrator must also enable the privacy feature for the phone or for all phones. Privacy on hold activates automatically on all private calls when privacy on hold is enabled.

By default, the system disables privacy on hold for all phones in the cluster. To enable all phones with privacy on hold, set the clusterwide Privacy service parameter to True, set the clusterwide Enforce Privacy Setting on Held Calls service parameter to True, and leave the phone privacy setting to default.

To configure certain phones with access to privacy on hold, administrators set the Enforce Privacy Setting on Held Calls service parameter to True and set the Privacy setting for the phone to True:

Set the Enforce Privacy Setting on Held Calls service parameter to True.

Set a Privacy service parameter.

Set the phone privacy setting to On.

Add Privacy button to phone button template.

Add the phone button template that has Privacy button to each device.

To activate privacy on hold, users press the Hold softkey while on a private call. To return to the call, users press the Resume softkey. The phone that put the call on hold displays the status indicator for a held call; shared lines display the status indicators for a private and held call.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsbarge.html#wp1062608

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
1 REPLY
Hall of Fame Super Red

Shared DN Hold

Hi mark,

here we go

Privacy on Hold

With the privacy on hold feature, administrators can enable or disable the capability of users with phones that share the same line (DN) to view call status and retrieve calls on hold.

Administrators enable or disable privacy on hold for all phones in the cluster. To enable privacy on hold, the administrator must also enable the privacy feature for the phone or for all phones. Privacy on hold activates automatically on all private calls when privacy on hold is enabled.

By default, the system disables privacy on hold for all phones in the cluster. To enable all phones with privacy on hold, set the clusterwide Privacy service parameter to True, set the clusterwide Enforce Privacy Setting on Held Calls service parameter to True, and leave the phone privacy setting to default.

To configure certain phones with access to privacy on hold, administrators set the Enforce Privacy Setting on Held Calls service parameter to True and set the Privacy setting for the phone to True:

Set the Enforce Privacy Setting on Held Calls service parameter to True.

Set a Privacy service parameter.

Set the phone privacy setting to On.

Add Privacy button to phone button template.

Add the phone button template that has Privacy button to each device.

To activate privacy on hold, users press the Hold softkey while on a private call. To return to the call, users press the Resume softkey. The phone that put the call on hold displays the status indicator for a held call; shared lines display the status indicators for a private and held call.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsbarge.html#wp1062608

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
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