2. PSTN lines coming into my routers FXO cards to cover 3 tenants. Tenants 1 & 2 share staff, Tenant 3 solo.
3. All lines go to an Automated Attendant (AA) to check for Office operating hrs then nominaly goes to receptionist (via connection plar opx)
1. Since Caller ID (CID) is a active I can view whom is calling but not on to which incoming line. Can I add an "8" or "5" prefix to the CID so staff can determine whom is calling and give proper verbal greeting? I have line buttons assigned so some staff can determine...but off hrs a hunt-group hits staff w/out that line button. Also the staff uses the redial button so the 5 and 8would help. Currently I do have a "9" and "91" enabled for all calls for this purpose...but I need to get instructions on how to add the prefix on voice-ports.
Here is what I currently use:
voice translation-rule 1
rule 1 /^202\(.......$\)/ /9202\1/
rule 2 // /91/
2. For outgoing calls I need to assure that the 3 tenant is using the proper outgoing PSTN voice-port. Right now I am controling that w/ dial-peer voice command. On one common phone system anyone can use 5, 8 or 9 for outgoing calls....I need to assure tenant 3 cannot use tenant 1 & 2's outgoing voice lines and vice versa. Is there a outgoing voice pool trunk group to create or other way to accomplis this? Is this what I should be attempting?...see below.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...