Shared line and Single Number reach (SNR)

[martinbuffleo]

I am after a bit of guidance if people can help me please.

I have a small office that has a single incoming number 30000

Which orignally was a shared line on the three office phones.

The office isn't maned all the time so I descided to use SNR to send calls to 30000 on to two mobile phones.

I couldn't get this to work without stopping the shared line set up.

SNR now forwards to the two mobile phones correctly but the 2 voip phones have no idea that 30000 is ringing.

Any one got any ideas, how a can get it so I have the three VoIP phones ringing and the two mobile by using shared loine and SNR.

Other requirement is any unanswered calls need to go to voice mail box 30000

[Brandon Buffin]

Instead of using a shared line on all phones, setup a broadcast hunt group to send incoming calls to the extensions on the 3 phones. You can then leave your SNR config in place on one of the DNs.

Hope this helps.

Brandon

[martinbuffleo]

Brandon thanks for the reply

Have put the SNR on the 30000 then then reconfigured the shared line settings and that appears to have worked.

Bit of a pain trying to work out the answer too late times when connecting to mobiles but such is life

[Tommer Catlin]

This is by design.  SNR is only designed to use an external number, not another DN on the CUCM.