CME 7.1 have multiple extension and the main line "10" shared among all these phones, now when the call rings it rings on all the phones which is what i want, but when it get picked up the shared line it not shown in use.. What i need to be able to do is have the active call on phone 1 put on hold and be able to get picked up on any of the phones that share the line.. This is what i have it configured which it doesn't;t work:
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...