Is there anyway to have a shared line setup so that two different phones can login into the contact center with the same extension and ID? Currently getting message saying it can't because its a shared line or something..
In order to have a “shared line” the number and partition must be the same, for example:
If the DN/PT above is assigned to more than one device or profile, then, this would constitute a “shared line”
So the device or user, that is CALLING 1000, would have to have a Calling Search Space that includes the Partition that the DN is assigned to, Example:
So, if your CSS included more than one partition, example:
Then the DN located In IPPHONE_PT_1 would be the 1st number that any device or line assigned to the CSS_Phones_Only CSS would hit.
So, What if?
If you assign the same number in two separate partitions, and further assign those DNs to a Profile that requires the user to log into and out of, the phone?
Phone 1 --- Signed In User 1: 1000/IPPHONE_PT_1
Phone 2 --- No user signed in: No DN
If User 1 signs out, then user 2 signs into the IP Phone, then:
Phone 1 --- Signed In User 1: No DN
Phone 2 --- No user signed in: 1000/IPPHONE_PT_2
The user could still be called at 1000, (As long as user 1 is not signed in) and sign into IPCCX with the extension, thereby allowing the same “number” on two or more phones, and the numbers would NOT constitute a “shared line”.
The final restriction is that the user ID would have to be different or Only one user can be signed in using the ID at a time.
I hope this helps?
Finally, the ability to get very creative is what makes Cisco solutions so powerful, and COMPLEX (use creatively wisely, and document, document, document how it is supposed to work and how it worked when you set it up)
JTAPI is not partition aware, so having the same DN in different partitions is not going to solve the issue. For UCCX the only solution for "hoteling" call center is to use extension mobility, where agent first logins with EM and then logins with CAD/IPPhone agent onto the EM profile.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4