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Show caller ID for external calls

CUCM version  8.6.2.20000

I have a clinic that does not see caller ID on their 7960 displays when an external caller calls in.  Internal calls work fine.

4 REPLIES

Re: Show caller ID for external calls

Hi James.
Do you mean calling name or calling number?

Let me know.
Regards

Carlo

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New Member

Show caller ID for external calls

Carlo,

Currently when a call is picked up, the only thing on screen is "Unknown Number."

They would like for the number to show on screen.

Show caller ID for external calls

On your Voice gateway do you see a number comming in when you do a debug isdn q931?

On the gateway config on the cucm do you have
ticked?

Voice CCIE #37771

Show caller ID for external calls

Hi James.

Where does the call come from? (SIP Trunk with a TSP, ISDN E1/T1 ..etc)

How, the Voice Gateway, communicates with Communications Manager?

In case of isdn PRI , please send the output of debug isdn q931 on the Voice Gateway.

If the call comes from a Sip Trunk, please send a debug ccsip messages.

Please let me know..

Regards

Carlo

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"The more you help the more you learn"

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