Show caller ID for external calls

[James Gladwell]

CUCM version  8.6.2.20000

I have a clinic that does not see caller ID on their 7960 displays when an external caller calls in.  Internal calls work fine.

[Carlo Poggiarelli]

Hi James.
Do you mean calling name or calling number?

Let me know.
Regards

Carlo

Sent from Cisco Technical Support iPhone App

[James Gladwell]

Carlo,

Currently when a call is picked up, the only thing on screen is "Unknown Number."

They would like for the number to show on screen.

[Hermanus Janse van Vuuren]

On your Voice gateway do you see a number comming in when you do a debug isdn q931?

On the gateway config on the cucm do you have Redirecting Number IE Delivery - Inbound
ticked?

[Carlo Poggiarelli]

Hi James.

Where does the call come from? (SIP Trunk with a TSP, ISDN E1/T1 ..etc)

How, the Voice Gateway, communicates with Communications Manager?

In case of isdn PRI , please send the output of debug isdn q931 on the Voice Gateway.

If the call comes from a Sip Trunk, please send a debug ccsip messages.

Please let me know..

Regards

Carlo

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