Silence Suppression (comfort noise) on non-PSTN call
Third-party call centre application is connected to CUCM7.1.5 via a SIP trunk. Call centre agents have nailed-up calls to CUCM - incoming calls are connected by the call centre application to the agents (all 7942 phones). When the agent is not in a customer call, because there is a silent call active to the call centre application, they receive comfort noise which they find irritating. How can I disable comfort noise, either on a per-phone basis or globally? All I can find on this is references to PSTN calls and configuring comfort noise on voice ports; that doesn't apply in this case as no PSTN calls are active when the comfort noise is received.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...