We have our help desk agents set up so through the administrator desktop we can record calls. We replaced the
phone of 1 user and now we can not record this one person. On the 7965 config, what are the key things that should be enabled /disabled for this to work? I copied another users template and have compared the phones and knowing the span to pc port must be enabled and g 720 as well..anything I am missing?
Oh I also resynced jtapi and re associated user with new phone
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...