Silent Monitoring and Recording working Sporatically After Upgrade
We just upgraded UCCX from 5.x to 7.0(1)SR5 and UCM from 6.x to 7.1(3b). Following the upgrade Supervisors are having trouble monitoring and recording agents. Some work and some don't. We made sure the default codec of G.722 is disabled in both Enterprise Parameters and
on each of the devices in CallManager. The switches are configured for RSPAN and Silent Monitoring worked reliably prior to the upgrade. We're planning on rebooting the servers. Any other suggestions on where to look?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...