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Community Member

Silent Monitoring and Recording working Sporatically After Upgrade

We just upgraded UCCX from 5.x to 7.0(1)SR5 and UCM from 6.x to 7.1(3b). Following the upgrade Supervisors are having trouble monitoring and recording agents. Some work and some don't.  We made sure the default codec of G.722 is disabled in both Enterprise Parameters and

on each of the devices in CallManager.  The switches are configured for RSPAN and Silent Monitoring worked reliably prior to the upgrade. We're planning on rebooting the servers. Any other suggestions on where to look?

Community Member

Re: Silent Monitoring and Recording working Sporatically After U

This turned out to be a JTAPI synchronization problem between the primary

and secondary Call Center nodes. We couldn't synch the versions of JATAPI

with the UCCX Admin GUI - but Cisco TAC used the Configuration Object Manager

(from run issue "cet")  and found one server showed the correct version while the

other showd "Unknown."  Inputing this value manually and restarting the Cluster

Node Manager service fixed the intermittant problems with Silent Monitoring.

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