We are running Call Manager 8.5 and are getting a complaint that the tones that play when there is no music on hold that let callers know they are still on hold are a problem when there is a conference call and someone puts their phone on hold.
I am trying to create a silent wav file to upload to call manager. Has anyone here on the forums done this before? Any chance you have a copy of the silent wav file you use? Not sure how long the file has to be and so far I can't seem to cut out all of the noise when I try to make the file with my laptop.
Suppress MOH to Conference Bridge : This parameter determines whether music on hold (MOH) plays to a conference when a conference participant places the conference on hold. Valid values specify True (the system does not play MOH to the conference when a conference participant presses the Hold button) or False (the system plays MOH to the conference when a conference participant presses the Hold button).
To add to my previous post, the MOH suppression parameter only suppresses the MOH for conference calls controlled by CUCM For external conferences, i.e. WebEx, etc you have no control over that, and if the trunk/GW the call was initiated to is configured to use MRGL and caller placing the call on hold has MOH source defined it will play.
So, 2 ways to elimite MOH completely:
1. use silent MOH as you said
2. define the "Tone On Hold Timer" service parameter to be 200000.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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