I am looking for an auto attendant to pair with my CUCM 7.x lab. I want to be able to have an auto attendant that will allow me to either dial an internal extension, or dial a full 10 digit number that goes back out to the world via my SIP trunk provider. Obviously, right now I can have someone push the transfer button and send my call back out that way, but I would like to do it with an auto attendant. Can anyone reccomend a product for me? I have been trying to find a definitive answer, but I've read Unity, CUE, UCCX. Not sure which route to go without a major headache on configuration. Thanks!
As it's for Lab, I would suggest CUE as autoattendant, which is simple & the cheapest among other options e.g. Unity, CUC or UCCX. If you already have any one of CUC/ Unity/UCCX then ofcourse use which is already available but if you need to buy then CUE would be the easiest thing to go with.
I have Unity Connection, the version thats available on the CUCM 7 install disk. Can you give me a link to a guide for the auto attendant section? I am a little lost with Unity as this is my first time using it. Also, can I integrate it with CME or do I need CUCM?
Sure. In CUC, as an automated attendant—A call handler can be used in place of a human operator to answer and direct calls by playing greetings and responding to key presses. The automated attendant can provide a menu of options (for example, "For Sales, press 1; for Service, press 2; for our business hours, press 3.").
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.