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js
Community Member

Simple Voicemail GDM question

Hi,

I configured a GDM and subscribed some members to it. The users now have 2 mailboxes, their personal one and the GDM.

How do the voicemails people leave end up in the GDM? Because atm they all go to their personal mail box.

Thanks in advance,

Grant

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Simple Voicemail GDM question

Hi Grant,

You would need to assign a "new" number for the Group (GDM) mailbox. See below;

Adding and Modifying a Group

A group is a collection of users, usually with a common function or purpose, such as sales, main office, customer service, or technicians. A group has the following characteristics:

•Members of the group can be individual users or other groups.

•The group is assigned an extension. If the members of the group are configured with the extension as a shared line, anyone who calls this extension reaches a member of the group.

•The group usually has a mailbox assigned to it. This mailbox is called a general delivery mailbox. All members of the group access the mailbox to retrieve messages stored there.

The following information is required to define a group:

•EXEC mode:

-Name of the group

-(Optional) Description of the group

-(Optional) Full name of the group

•Configuration mode:

-Name of the group

-(Optional) One or more existing member user IDs

-(Optional) User ID of the owner

-(Optional) Extension or telephone number of the group

-(Optional) Full E.164 telephone number of the group

-(Optional) Privilege level for the group

SUMMARY STEPS

EXEC Mode:

1. groupname name [create | delete | description "description" | fullname "full-name"]

2. show groups

or

show group detail groupname name

3. copy running-config startup-config

Configuration Mode:

1. config t

2. groupname name [member username | owner ownername | phonenumber phone-number | phonenumberE164 full-number | privilege privilege-id]

3. exit

4. show groups

or

show group detail groupname name

5. copy running-config startup-config

The following example adds an owner and two members to the group sales and assigns sales a phone number:

se-10-0-0-0# config t

se-10-0-0-0(config)# groupname sales member user1

se-10-0-0-0(config)# groupname sales member user2

se-10-0-0-0(config)# groupname sales owner user1

se-10-0-0-0(config)# groupname sales phonenumber 50163

se-10-0-0-0(config)# groupname sales phonenumberE164 12225550163

se-10-0-0-0(config)# groupname sales privilege ManagePrompts

sse-10-0-0-0(config)# exit

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_1/ccm_cli/ch4users.html#wp1060508

Hope this helps!

Rob

4 REPLIES
Hall of Fame Super Red

Re: Simple Voicemail GDM question

Hi Grant,

You would need to assign a "new" number for the Group (GDM) mailbox. See below;

Adding and Modifying a Group

A group is a collection of users, usually with a common function or purpose, such as sales, main office, customer service, or technicians. A group has the following characteristics:

•Members of the group can be individual users or other groups.

•The group is assigned an extension. If the members of the group are configured with the extension as a shared line, anyone who calls this extension reaches a member of the group.

•The group usually has a mailbox assigned to it. This mailbox is called a general delivery mailbox. All members of the group access the mailbox to retrieve messages stored there.

The following information is required to define a group:

•EXEC mode:

-Name of the group

-(Optional) Description of the group

-(Optional) Full name of the group

•Configuration mode:

-Name of the group

-(Optional) One or more existing member user IDs

-(Optional) User ID of the owner

-(Optional) Extension or telephone number of the group

-(Optional) Full E.164 telephone number of the group

-(Optional) Privilege level for the group

SUMMARY STEPS

EXEC Mode:

1. groupname name [create | delete | description "description" | fullname "full-name"]

2. show groups

or

show group detail groupname name

3. copy running-config startup-config

Configuration Mode:

1. config t

2. groupname name [member username | owner ownername | phonenumber phone-number | phonenumberE164 full-number | privilege privilege-id]

3. exit

4. show groups

or

show group detail groupname name

5. copy running-config startup-config

The following example adds an owner and two members to the group sales and assigns sales a phone number:

se-10-0-0-0# config t

se-10-0-0-0(config)# groupname sales member user1

se-10-0-0-0(config)# groupname sales member user2

se-10-0-0-0(config)# groupname sales owner user1

se-10-0-0-0(config)# groupname sales phonenumber 50163

se-10-0-0-0(config)# groupname sales phonenumberE164 12225550163

se-10-0-0-0(config)# groupname sales privilege ManagePrompts

sse-10-0-0-0(config)# exit

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_1/ccm_cli/ch4users.html#wp1060508

Hope this helps!

Rob

js
Community Member

Re: Simple Voicemail GDM question

Hey Rob,

Thanks a lot. It works now :D

I've done the following thing. I hope it's the correct logic of doing this, because I'm very new at configuring a cisco router:

I created an extension 9000(For GDM). Forwarded it to Voicemail(1999). Then I forwarded busy and noan of the 2 phones I have, 1023 and 1024 to extension 9000. Now everything gets forwarded to 9000 if busy or noan.

Ephone 1023 and 1024 can access GDM by entering their extension number at voicemail then press option 9 for GDM or directly enter 9000 and end up in GDM. But when I access 9000 directly I have to enter a password, but I don't have one set for this extension. I tried creating a new user and associate the user with 9000, but then I got the message that my group already had 9000 extension assigned to it. I hope you understand what I'm trying to say.

Here is a config sample. Might clear things up:

ephone-dn 24 dual-line

number 1023

pickup-group 1206

label NOC CM

name NOC CM

call-forward busy 9000

call-forward noan 9000 timeout 20

!

!

ephone-dn 25 dual-line

number 1024 secondary 765724082

pickup-group 1210

label NOC 2WT

name NOC 2WT

call-forward busy 9000

call-forward noan 9000 timeout 20

ephone-dn 28 dual-line

number 9000 secondary 765724095

name NOCVM

call-forward busy 1999

call-forward noan 1999 timeout 10

hold-alert 30 originator

=====CUE======

groupname NOC create

username NOCCM create

username NOC2WT create

groupname NOC phonenumberE164 "765724095"

groupname NOC phonenumber "9000"

username NOCCM phonenumber "1023"

username NOC2WT phonenumber "1024"

groupname NOC owner NOCCM

groupname NOC member NOCCM

groupname NOC member NOC2WT

groupname NOC privilege superuser

groupname NOC privilege ManagePrompts

groupname NOC privilege local-broadcast

groupname NOC privilege broadcast

groupname NOC privilege vm-imap

groupname NOC privilege ManagePublicList

groupname NOC privilege ViewPrivateList

groupname NOC privilege ViewHistoricalReports

groupname NOC privilege ViewRealTimeReports

=====GDM=====

voicemail mailbox owner "NOC" size 4800

description "NOC mailbox"

messagesize 120

end mailbox

=====1024 Mailbox=====

voicemail mailbox owner "NOC2WT" size 4800

description "NOC2WT mailbox"

messagesize 120

end mailbox

=====1023 Mailbox=====

voicemail mailbox owner "NOCCM" size 4800

description "NOCCM mailbox"

messagesize 120

end mailbox

How do I login to GDM directly with a password?

Thanks in advance,

Grant

Hall of Fame Super Red

Re: Simple Voicemail GDM question

Hey Grant,

Good stuff my friend! You are right on the money here. There is no direct access to GDM style mailboxes, you can only get to them via a "personal" mailbox as you have discovered :)

General delivery mailbox (GDM)-This mailbox is assigned to a group of users. (See "Adding and Modifying a Group" for the definition of group members.) All members in the group have access to the mailbox. When a caller leaves a message in this mailbox, no MWI is turned on. Instead, when a member logs in to the ***personal mailbox, the mailbox menu allows the member to access the messages in each GDM to which the member belongs. Only one person can access the GDM at a time. After the first person saves or deletes a message in the GDM, the message is no longer played as "new" for any subsequent members.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_1/ccm_cli/ch4users.html#wp1060508

Hope this helps!

Rob

js
Community Member

Re: Simple Voicemail GDM question

Thank you very much Rob.

I guess I'm done with this part of voicemail :D

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