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New Member

Single Number reach issue

Hi,

I have implemented SNR in cucm 6 and i want to know how can i transfer call received on a mobile phone back to desk phone. There is a service parameter of for transfering call *84 but its not working.

Regards,

Iftikhar Ahmed

11 REPLIES
VIP Super Bronze

Re: Single Number reach issue

Hi,

To transfer the call back once you have pushed it to the mobile phone, all you need to d is end the call on the mobile phone and within a few seconds it will ring back on the desk phone. (I think this time is configurable). If you pick it up wthin this time, then you are connected back to the call oherwise the call will just drop.

HTH, pls rate useful posts

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Re: Single Number reach issue

This is all part of the mobility feature. As long as you have mobility configured and enabled in your user settings then when you answer a call that was made to your desk phone on your mobile, when you hang up on the mobile you will have a 3-5 second window to pick up the call from your desk phone. You will also need to have the softkeys configured for your desk phone too.

Re: Single Number reach issue

I had CUCM 7.x and I could not get it to work. I think it only works with the Mobility Server, not the built in Mobility with CUCM. the Hold and Resume works fine, but transfer do not or conferencing without the server (i believe)

New Member

Re: Single Number reach issue

Thanks to al of you for reply, I was able to pick call on desk phone once disconnected from mobile but its taking 60 seconds to show call as held on desk phone, how can i set the timer for call to be shown at desk immediately once disconnected by mobile phone.

Also can some one confirm if the transfering call requires mobility server? any official cisco document will be really helpful.

regards,

Iftikhar Ahmed

New Member

Re: Single Number reach issue

Please try to add the following command to your gateway:

voice call disc-pi-off"

Best regards

Goran Pilat

Re: Single Number reach issue

I was looking for the configuration guide, but I can't find it, can you provide me the link, pls?

New Member

Re: Single Number reach issue

Re: Single Number reach issue

Im looking for the SNR (single number reach) function.

New Member

Re: Single Number reach issue

This is called mobile connect and is integrated in CCM 6.X and later. From the doc I sent:"Mobile Connect enables users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and cellular phone."

bye

Pilat

Re: Single Number reach issue

Oh, I see. I remember a few months ago I find the configuration steps like Single number reach, I think this change thats the way now I can't find it.

thnks so much

Re: Single Number reach issue

Hi,

Im configuring the SNR, with the guide. Can you help to identify wich is the Mobile Voice Access number"?

Sample configuration for IOS 12.3(12) and earlier:

•dial-peer voice 100 pots

•application CMM (Mobile Connect VXML application)

•incoming called-number 58888 (where 58888 is the Mobile Voice Access number)

•no digit-strip

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