SIP call leaving a message in Unity, disconnect after 60 sec
Hi, I have a setup of CallManager 6.0, to a CUBE, to a SIP trunk. When someone calls in from the SIP trunk(ITSP) and gets to unity to leave a voice mail. The call disconnects after exacly 60 secondes after the start of the message.
i did the following tests:
1-I tried to call from an internal phone, and even from a normal outside PSTN DID, and i can leave longer messages.
2-from the SIP trunk, if after 45 secs, of leaving a message, i enter the "*" key, Unity gives me some options and i can then add to the message, so i know it's not a length in unity issue.
3-I looked at the Unity ports as well as some SIP debugs, and it looks like SIP is hanging up just before Unity is.
4-I also have Unified Mobility installed, which when I call in from my cell phone, and hang up, it puts the call on hold on my office extension. I was testing with my cell phone, and after the 60 sec message, my cell phone hanged up, and i realised that the call was put on hold on my office desk phone. I resumed the call and got the unity menu options, asking me if i want to send the message and so on... Which tells me, that it's not really unity hanging up, but the sip trunk.
I contacted my provider, and they say it's an issue on my end.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...