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New Member

SIP Debug Errors Question

Hi,

The other day we lost voice calls via our SIP Trunks. I have spoken with 3rd Party, although no Root Cause from them. I have some debugs, which seem to point to otherwise and wanted to know if I am reading them correctly.

We believe a DNS issue was stopping us from contacting the SIP Registration Server although we could resolve the name to IP on the CMD line during the outage.

The following below is a debug and show command during outage -

SIP UAS CALL INFO

Call 1

SIP Call ID                : ed817c80-fea18ae6-f7a59-36af80a@x.x.x.x

   State of the call       : STATE_RECD_INVITE (11)

   Substate of the call    : SUBSTATE_NONE (0)

   Calling Number          :xxxxxxxxx

   Called Number           : xxxxxxxxx

   Bit Flags               : 0x40201C 0x10000100 0x80000

   CC Call ID              : 684

--More-- _________        _________   Source IP Address (Sig ): x.x.x.x

   Destn SIP Req Addr:Port : [x.x.x.x]:5060

   Destn SIP Resp Addr:Port: [x.x.x.x]:5060

   Destination Name        : x.x.x.x

   Number of Media Streams : 1

   Number of Active Streams: 0

   RTP Fork Object         : 0x0

   Media Mode              : flow-through

   Media Stream 1

     State of the stream      : STREAM_IDLE

     Stream Call ID           : -1

     Stream Type              : voice+dtmf (1)

     Stream Media Addr Type   : 1

     Negotiated Codec         : No Codec    (0 bytes)

     Codec Payload Type       : 255 (None)

     Negotiated Dtmf-relay    : inband-voice

     Dtmf-relay Payload Type  : 0

     QoS ID                   : -1

     Local QoS Strength       : BestEffort

     Negotiated QoS Strength  : BestEffort

     Negotiated QoS Direction : None

     Local QoS Status         : None

     Media Source IP Addr:Port: [x.x.x.x]:28240

Options-Ping    ENABLED:NO    ACTIVE:NO

   Number of SIP User Agent Server(UAS) calls: 1

#sho sip-ua calls | inc Codec

     Negotiated Codec         : No Codec    (0 bytes)

     Codec Payload Type       : 255 (None)

     Negotiated Codec         : No Codec    (0 bytes)

     Codec Payload Type       : 255 (None)

     Negotiated Codec         : No Codec    (0 bytes)

     Codec Payload Type       : 255 (None)

     Negotiated Codec         : No Codec    (0 bytes)

     Codec Payload Type       : 255 (None)

#debug ccsip error

SIP Call error tracing is enabled

#

Jun 27 15:00:30 AEST: //1014903/00E31680000F/SIP/Error/act_sentinvite_wait_100: Out of retries

Jun 27 15:00:30 AEST: //-1/xxxxxxxxxxxx/SIP/Error/_send_dns_fail: DNS Query for x.x.x.com failed

Jun 27 15:00:30 AEST: //1014903/00E31680000F/SIP/Error/act_idle_dns_resolved: DNS Query failed for query_type:1

Jun 27 15:00:30 AEST: //-1/xxxxxxxxxxxx/SIP/Error/sipSPIGetContentQSIG: No Inbound Container Created !!!

Jun 27 15:00:30 AEST: //-1/xxxxxxxxxxxx/SIP/Error/sipSPIGetContentQ931: No Inbound Container Created !!!

Jun 27 15:00:30 AEST: //1014903/00E31680000F/SIP/Error/sipSPI_ipip_ExtractPassthruContentFromSipContainer: Invalid CCB/Data/Container

au-corp-bne-vr02#

au-corp-bne-vr02#

Jun 27 15:00:31 AEST: //1014913/03DE0700000F/SIP/Error/sipSPI_ipip_set_history_info_header: ccb->src_addr_str is NULL

SIP: (1014913) Group (a= group line) attribute, level 65535 instance 1 not found.

Now I believe the SIP protocol was pointing to a 3rd Party Server for DNS in this command -

sip-ua

  registrar dns:x.x.x.com expires 3600

sip-server dns:x.x.x.com

connection-reuse

g729-annexb override

!

We also were not registered when doing the show sip-ua register status command.

I honestly believe nothing was wrong on our end, just wondering if I am on the right track......

Thanks!

Everyone's tags (3)
2 REPLIES
Hall of Fame Super Gold

SIP Debug Errors Question

Take debug ccsip message to see what happens.

New Member

SIP Debug Errors Question

I can't do that debug now as problem is not happening anymore.

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