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SIP Messaging Analysis of Inbound Call Failure

I'm trying to correlate the SIP messaging in the attached step ladder (generated from CUCM SDI/SDL logs via TranslatorX) to a failed call at a call center.

An inbound call gets delivered to a Finesse agent.  The agent is reserved, the Finesse client used by the agent pops as if it is actually receiving a call and the agent accepts the call by going off hook in their Finesse browser session.  The agent does not hear any calling party audio and then they abandon the call generating a disposition 52. 

I see an inbound BYE from the TSP 2:00 minutes.  Prior to this BYE is a recurring sequennce of multiple RE-INVITES w/ SDP (inactive) which are being sent from a Subcriber out to the TSP.

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