I'm trying to correlate the SIP messaging in the attached step ladder (generated from CUCM SDI/SDL logs via TranslatorX) to a failed call at a call center.
An inbound call gets delivered to a Finesse agent. The agent is reserved, the Finesse client used by the agent pops as if it is actually receiving a call and the agent accepts the call by going off hook in their Finesse browser session. The agent does not hear any calling party audio and then they abandon the call generating a disposition 52.
I see an inbound BYE from the TSP 2:00 minutes. Prior to this BYE is a recurring sequennce of multiple RE-INVITES w/ SDP (inactive) which are being sent from a Subcriber out to the TSP.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...