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SIP Phone Re-registering every 15 minutes?


We have a Cisco SIP phone which seems to go through the full blown re-registration process every 15 minutes and this is displayed on the screen of the phone. The phone uses TCP for the SIP connection as this is the only way it would work with the CME.

The first packet which initiates the process seems to be a TCP FIN from the CME to the Phone itself. The TCP connection is then torn down and the next packet seems to be the phone requesting the config files from the CME and the registration process occurs.

This exact same sequence of packets happen every 15 minutes and there is nothing within the CFG file for the phone or the CME config itself which show any timers.

I don't understand why the CME is tearing down the TCP connection which is then causing the phone to do a full blown re-registration?

Any help would be appreciated.


Hall of Fame Super Gold

SIP Phone Re-registering every 15 minutes?

Which phone model is it? If possible, use SCCP firmware and that will solve all problems.