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SIP phones recording Problem

Hi

I have Cisco call manager v 8.6 , recording system which is "speech log" . My problem is all my SCCP phones recod the calls very well , but SIP phones as 9971 has a problem when i try to record , i did not get any log from these type of phones . Any help.

Thanks

2 REPLIES

Re: SIP phones recording Problem

How do you have your SIP Trunk and Profile configured?

Table 34-1 Monitoring and Recording Configuration Checklist

Configuration Steps
Related Procedures and Topics

Step 1 

Turn on IP phone BIB to allow monitoring or recording.

Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide

Step 2 

Add user for monitoring or recording application.

Application User Configuration, Cisco Unified Communications Manager Administration Guide

Step 3 

Add user to groups that allow monitoring and recording.

Application User Configuration, Cisco Unified Communications Manager Administration Guide

User Group Configuration, Cisco Unified Communications Manager Administration Guide

Step 4 

Optional. Configure tones for monitoring or recording.

Service Parameter Configuration, Cisco Unified Communications Manager Administration Guide

Step 5 

Configure DN for a monitoring calling search space.

Directory Number Configuration, Cisco Unified Communications Manager Administration Guide

Step 6 

Enable recording for a line appearance.

Directory Number Configuration, Cisco Unified Communications Manager Administration Guide

Step 7 

Create a recording profile.

Recording Profile Configuration, Cisco Unified Communications Manager Administration Guide

Step 8 

Optional. Create a SIP profile for recording.

SIP Profile Configuration, Cisco Unified Communications Manager Administration Guide

Step 9 

Create a SIP trunk that points to the recorder.

Trunk Configuration, Cisco Unified Communications Manager Administration Guide

Step 10 

Create a route pattern for the recorder.

Route Pattern Configuration, Cisco Unified Communications Manager Administration Guide

Step 11 

Configure recorder redundancy.

Trunk Configuration, Cisco Unified Communications Manager Administration Guide

Devices That Support Call Monitoring and Call Recording

This section lists and describes the various devices that support call monitoring and call recording.

Agent Devices

Agent devices must be able to mix media for monitoring and to fork media for recording.

The list of devices that support the monitoring and recording features varies per version and device pack.

Use the Cisco Unified Reporting application to  generate a complete list of devices that support monitoring and  recording for a particular release and device pack. To do so, follow  these steps:

1. Start Cisco Unified Reporting by using any of the methods that follow.

The system uses the Cisco Tomcat service to  authenticate users before allowing access to the web application. You  can access the application

by choosing Cisco Unified Reporting in the Navigation menu in Cisco Unified Communications Manager Administration and clicking Go.

by choosing File > Cisco Unified Reporting at the Cisco Unified Real Time Monitoring Tool (RTMT) menu.

by entering https://:8443/cucreports/ and then entering your authorized username and password.

2. Click System Reports in the navigation bar.

3. In the list of reports that displays in the left column, click the Unified CM Phone Feature List option.

4. Click the Generate a new report link to generate a new report, or click the Unified CM Phone Feature List link if a report already exists.

5. To  generate a report of all devices that support monitoring, choose these  settings from the respective drop-down list boxes and click the Submit button:

Product: All

Feature: Monitor

The List Features pane displays a list of all  devices that support the monitoring feature. You can click on the Up and  Down arrows next to the column headers (Product or Protocol) to sort the list.

6. To  generate a report of all devices that support recording, choose these  settings from the respective drop-down list boxes and click the Submit button:

Product: All

Feature: Record

The List Features pane displays a list of all  devices that support the recording feature. You can click on the Up and  Down arrows next to the column headers (Product or Protocol) to sort the list.

For additional information about the Cisco Unified Reporting application, see the Cisco Unified Reporting Administration Guide, which you can find at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.

Supervisor Devices

Supervisor devices must be able to receive one-way media.

Recorders

Recorders must interface with Cisco Unified Communications Manager SIP trunk to receive recording calls.

Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-861-cm/fsmr.html#wp1177365

HTH

Regards,

Yosh

HTH Regards, Yosh
New Member

Hi Mohamed,

Hi Mohamed, Can you please share how you fixed the issue ?
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