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New Member

Sip profile not connecting

I have a UC540 connected to a BRI in St. Barths and have been having trouble running a client on it. I am looking for some advise on troubleshooting the root cause of the 503 errors I recieve,.

  • IP Telephony
Hall of Fame Super Gold

Sip profile not connecting

You need to supply much more detailed info, as very little can be understood by your message.

New Member

Sip profile not connecting

Sorry for the lack of specifics.

The client requested use of eyebeam as a softphone platform and we are using the Cisco UC540.

The error I recieve when trying to connect is "registration error 503 - Service Unavailable".

I recieve error logs -

[12-08-16]14:11:11.485 | Error | USB Devices | "PhonePort.dll is absent" | cpsi::LegerityVoipDevice::LegerityVoipDevice
[12-08-16]14:11:11.500 | Error | USB Devices | "Failed to connect device" | cpsi::CYealinkDevice::CYealinkDevice
[12-08-16]14:11:13.500 | Info | USB Devices | "The Yealink USB control is disabled" | cpsi::CYealinkDevice::Stop
[12-08-16]14:21:56.851 | Info | GUI | "User Action: Show Menu (system_1_menu)" | eyeBeam::FunkyControl::DoAction
[12-08-16]14:21:56.851 | Info | USB Devices | "First attempt to connect device" | cpsi::CPolycomUSB::Connect
[12-08-16]14:21:56.853 | Error | USB Devices | "Failed to create CLSID_PlcmGobiCtrl instance" | cpsi::CPolycomUSB::Connect


Is there someway that I can trouble shoot this through the UC 540, I know that eyebeam is not the prefered cisco softphone medium.

What other information would be pertinent to my query?

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