Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Silver

SIP trunks in route group

Hi,

We have a configuration where we have two SIP trunks in a route group, and these trunks connect to an IVR

When the first IVR is down, automatically the second trunk is used (CM send invites no reply)

Question:

When all channels on the first IVR are used we receive a busy signal and the second IVR is not used.

Is this correct? Can we change something so that when we receive a busy on the first SIP trunk, the second is used?

Thanks

Jan

Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions
Blue

SIP trunks in route group

HI

Make service parameter  Stop Routing on User Busy Flag: Required Field  as False.

Regards

Ronak Patel

rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
2 REPLIES
Blue

SIP trunks in route group

HI

Make service parameter  Stop Routing on User Busy Flag: Required Field  as False.

Regards

Ronak Patel

rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Silver

Re: SIP trunks in route group

Hello Ronak,

Thank you for your answer, works perfectly!

Bye,

Jan

617
Views
0
Helpful
2
Replies
CreatePlease login to create content