Small Business would like B-ACD (Native Queuing?) but reporting also - Anyone use Imagicle Queue Manager Enterprise?
We have a small company that would like to have basic call queuing only. No database lookups or desktop clients required.
I was just going to use the BE6K's Native Call Queuing but it looks like the reporting options are limited. And with my short timeframe I am not sure I can verify that third party reporting applications will get any data from the CDR records that would report back time in Queue, etc.
RTMT will gather some data - but it is not linked to the CDR information so somehow the data would have to be combined.
Searching around I did find Imagicle's product and it looks like it does simple queuing and has some good reporting options for it.
Has anyone had a small (25 phones total) deployment that wanted detailed call flow and queuing but without UCCX?
We are up against a hosted solution that looks like they have some nice call reporting options and the BE6K / CCM 9.X built in call reporting is horrible (a major issue for quite some time).
I know third party apps will pull basic call data - but we need detailed call flow - "Cradle to Grave" with some sort of Queuing solution.
Any ideas would be great - I have a day to try to salvage this sale since the hosted solution looks pretty attractive compared to Cisco's default offering.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...