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Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

smartnet

As Cisco think its funny to ship out routers with old firmware and then charge you if you want to put the current release on it, whats the cheapest smartnet I can get away with for access to downloads?

Thanks.

5 REPLIES
New Member

Re: smartnet

I thought that if you bought the router new that it was covered for downloads for the first year. When did that change?

New Member

Re: smartnet

na, nobody at cisco support will speak to me without smartnet.

New Member

Re: smartnet

Not sure how the smartnet is written out, but if its a new Router covered under warranty, you can call into TAC and have them publish the image for you.

Takes a bit longer, but you should be able to get the upgrade you need.

HTH.

New Member

Re: smartnet

yeah tried, they wont speak to me unless i have smartnet

Cisco Employee

Re: smartnet

Hi sharing the below link for your reference:

http://www.cisco.com/en/US/prod/warranty_qa_guest.html

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