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SNR / Mobile Connect to internal number

Does SNR work to internal phone numbers? I am just trying to set up a test with another extension as the remote destination but it never rings. All external numbers work fine. From the SRND:

"A remote destination represents a single PSTN phone number where a user can be reached."

Does the remote destination have to be a PSTN number?

Thanks,

-mike

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: SNR / Mobile Connect to internal number

SNR does not work with internal numbers, not even for testing.

Just have it call your mobile for tests.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Red

Re: SNR / Mobile Connect to internal number

If you'd like to test it without involving PSTN you may set up another CUCM and create an Inter-Cluster trunk.  You may use the IP phone on the other cluster as "remote destination".

It was documented in SRND:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/mobilapp.html#wp1043943:

Remote destinations must be Time Division 
Multiplex (TDM) devices or off-system IP phones on other clusters or 
systems. You cannot configure IP phones within the same Unified CM 
cluster as remote destinations.

Michael

http://htluo.blogspot.com

6 REPLIES
Cisco Employee

Re: SNR / Mobile Connect to internal number

SNR does not work with internal numbers, not even for testing.

Just have it call your mobile for tests.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: SNR / Mobile Connect to internal number

Thanks for the confirmation. Couldn't find that explicitly written anywhere.

Red

Re: SNR / Mobile Connect to internal number

If you'd like to test it without involving PSTN you may set up another CUCM and create an Inter-Cluster trunk.  You may use the IP phone on the other cluster as "remote destination".

It was documented in SRND:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/mobilapp.html#wp1043943:

Remote destinations must be Time Division 
Multiplex (TDM) devices or off-system IP phones on other clusters or 
systems. You cannot configure IP phones within the same Unified CM 
cluster as remote destinations.

Michael

http://htluo.blogspot.com

New Member

Re: SNR / Mobile Connect to internal number

Mike,

Very helpful as always. (+5)

Thanks,

-mike

New Member

Re: SNR / Mobile Connect to internal number

Also, the help page for Remote Destination Configuration

Settings mentions this:

Remote destinations represent phones that are available for Mobile Connect answer and pickup, plus locations that are used to reach Mobile Voice Access. Remote destinations may include any of the following devices:

- Single-mode mobile (cellular) phones
- Smartphones
- Dual-mode phones
- Enterprise IP phones that are not in the same cluster as the desk phone
- Home phone numbers in the PSTN.

Bummer. I ran into the same thing, and could have sworn i had it working in the past with a 7921, but it must have been a cellphone then.

Silver

Re: SNR / Mobile Connect to internal number

The issue is that the SNR needs to hit a RP - how about setting up a RP to a GW and bouncing the call back either on the same GW or to another one and terminate the call internally ?

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