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New Member

SNR MobileConnect Off

Hi,

I'm trying to demo SNR.

I think I've done all the needed config, but selecting into the Device page the Owner User ID, because the field is grey and I can't select any user.

When I try to send the call to my Remote Destination device by pressing the Mobility key, I get the following error:

MobileConnect Off

You are not a valid Mobile Phone User

Does anyone know what I must be doing wrong?

Thanks in advance.

Best regards,

Carmen

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: SNR MobileConnect Off

Hi Carmen!

With EM owner user id is grayed out. Please check if you are using Extensio Mobility. if that's the case, uncheck EM, assign a owner user id and reselect EM.

Once you do login via Extension Mobility on a phone the owner user id would change to reflect the user id of the logged in user.

Hope this helps!

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
2 REPLIES
Cisco Employee

Re: SNR MobileConnect Off

Hi Carmen!

With EM owner user id is grayed out. Please check if you are using Extensio Mobility. if that's the case, uncheck EM, assign a owner user id and reselect EM.

Once you do login via Extension Mobility on a phone the owner user id would change to reflect the user id of the logged in user.

Hope this helps!

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: SNR MobileConnect Off

Hi Teresa!

Many thanks for your help. You were absolutely right

Best regards,

Carmen

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