Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

SNR not working when EM profile logged out

Hi,

SNR configuration works perfectly fine but it is not working when the user is logged out.

I am not even sure if this is supposed to work.

Regards,

Amritesh Anand

5 REPLIES

SNR not working when EM profile logged out

Mobile Connect (SNR) is supported with EM enabled users.  The 
configuration requires that you configure an EM Device Profile for the user 
with the same DN as configured on the user's Remote Destination Profile (RDP).  
The EM Device Profile must be associated to the end-user under the End User 
configuration page (in addition to ensuring that Mobility is enabled for the 
user).  All other configuration on the RDP, the Remote Destination, and the end 
user account is the same as for a user without EM.  Just don't forget to 
subscribe to the EM phone service to the EM Device Profile and any desk phones 
you want the user to be able to login to and remember to assign a softkey 
template to the user's EM Device Profile that contains the Mobility softkey.

Hope it helps.

Anand
New Member

SNR not working when EM profile logged out

Hi Anand,

Thanks for the reply. My Extension Mobility and SNR both works fine. Only the SNR does not work if the Extension Mobility profile is logged out.

Regards,

Amritesh Anand

Cisco Employee

SNR not working when EM profile logged out

it should work!!!

thanks,

Vipul Jindal

New Member

SNR not working when EM profile logged out

Hi Vipul,

I agree but thats not working.

Regards

SNR not working when EM profile logged out

Hi Amritesh,

Did you got a work arround for this issue

Thanks

379
Views
0
Helpful
5
Replies
CreatePlease login to create content