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New Member

soft phone

Does Cisco support soft phones anymore ? Does CUCM 5x & 6x support soft-phones? I mean can we migrate phones in CUCM 4x to CUCM 5x or 6x? Or do we repalce them with hard-phones / IP Communicators?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: soft phone

Hi Abhijit,

Life is good :) I'm not very familiar with the Citrix piece, but everything else should be good to go!

Minimum and Recommended Requirements for Cisco IP Communicator

Connectivity

128 kbps network connection

From this excellent doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/2_1/english/release/notes/ol113782.html#wp57272

You can also leverage this setting;

Use Optimize for Low Bandwidth with Cisco Conference Connection

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_tech_note09186a008026d36f.shtml#use

Hope this helps! Nice to talk again,

Rob

11 REPLIES
Hall of Fame Super Red

Re: soft phone

Hi Abhijit,

Hope all is well with you! The Softphone is no longer supported in CCM 5.x and 6.x versions :( They must replaced as you nicely noted;

End-of-Sale and End-of-Life Announcement for Cisco IP SoftPhone

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps1860/prod_end-of-life_notice0900aecd8040d503.html

This program was available in 2006, but is no longer valid.

Program Offer for Exchanging Cisco IP Softphone for Cisco IP Communicator

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps5475/prod_bulletin0900aecd80229866_ps1860_Products_Bulletin.html

Hope this helps!

Rob

New Member

Re: soft phone

Hi Rob,

Nice to hear from you again. Hope all's well with you.

Thanks for the great post. One more question though - when a user from home tries to connect to the corporate network through VPN & tries to use an IP Communicator, the minimum bandwidth required should be 512kbps correct? ( the user will also use a Citrix session concurrently). Think 256 will be very tight as far as audio quality is concerned.

Thanks again & have a nice day.

Regards,

Abhijit Das.

New Member

Re: soft phone

Need one more help Rob - do we need separate licenses for IP Communicators for CUCM 4.1(3)?

Thanks again,

Abhijit.

Hall of Fame Super Red

Re: soft phone

Hi Abhijit,

Life is good :) I'm not very familiar with the Citrix piece, but everything else should be good to go!

Minimum and Recommended Requirements for Cisco IP Communicator

Connectivity

128 kbps network connection

From this excellent doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/2_1/english/release/notes/ol113782.html#wp57272

You can also leverage this setting;

Use Optimize for Low Bandwidth with Cisco Conference Connection

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_tech_note09186a008026d36f.shtml#use

Hope this helps! Nice to talk again,

Rob

Hall of Fame Super Red

Re: soft phone

Hi Abhijit,

No worries! Yes, when you purchase the IPC you will need 1 User License/Per. The standard "old" (CAL) License.

Hope this helps!

Rob

New Member

Re: soft phone

Thanks Rob, I was unsure about this requirement.

New Member

Re: soft phone

Thanks again Rob, have a nice day. Happy weekend in advance!!!

Regards,

Abhijit Das.

Hall of Fame Super Red

Re: soft phone

Hi Abhijit,

You are always welcome! I'll be working this weekend doing an upgrade, fingers crossed ;-)

Take care,

Rob

New Member

Re: soft phone

Rob,

If it's not too rude a question to ask, exactly what upgrade are you working on ? From the way you have put it, seems something major. Wish you all the best in your project! May everything go well...

Hall of Fame Super Red

Re: soft phone

Hi Abhijit,

Not too rude at all my friend :) We are doing a CCM upgrade and replacing our MCS servers in conjunction with this change. We have spent many hours in the lab in preparation as well as upgrading all of our phone firmware/models ahead of time.One of the problems we encountered in our last upgrade involved running DHCP services "on box" so we have moved that function to a new VMWare DHCP Server as well. Our change management plan for this upgrade was over 5 pages in length so I hope we have covered all the bases.

Thanks for your good wishes!

Take care,

Rob

New Member

Re: soft phone

Thanks Rob for the reply, won't like to disturb you any more till next week since you are busy with your changes.

All the best & take care..

Abhijit.

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