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Softkey and Missed call display issue on 6941 phones

Hi All,

We’ve deployed BE6K but we are having some softkey and missed call display issue on 6941 phones. Please help on that

Best regards

kennedy

12 REPLIES
VIP Purple

Softkey and Missed call display issue on 6941 phones

Hi Kennedy ,

what is firmware u are using and CUCM version ?

regds,

aman

Softkey and Missed call display issue on 6941 phones

Hi Aman,

Thanks for your response.

Exact version of CUCM 9.1.1.20000-5

IP Phones firmware SCCP69xx.9-3-1-3 and SCCP69xx.9-4-1-3 (we've 80 6941 phones)

Best regards

Kennedy

VIP Purple

Softkey and Missed call display issue on 6941 phones

Hi Kennedy,

For the missed call , I can see there is a bug .

Missed call not logged in history on 6941 phones running on 9.3.1.3

CSCub26377

Symptom:
Missed calls are not logged in the missed call history on 6941 phones running on 9.3.1.3 firmware

Conditions:
Issue seen after upgrading to 9.3.1.3 but not seen on 9.2.2 or the latest ES on 9.2.2. Also issue is seen when phone is registered to CME

Workaround:
Issue is fixed in an Engineering Special phone firmware 9.3(1)ES5. Contact TAC to obtain the image

Further , I see that u  are running the latest image as well.Are u facing the missed call display issue on 9.4(1)3 as well?

what is the issue u get for softkeys?

regds,

aman

Softkey and Missed call display issue on 6941 phones

Hi Aman,

yes I'm facing the same problem on SCCP69xx.9-4-1-3 as well.

regarding the softkey when I'm in a call i can't see the transfer, conf and some softkeys on the 6941 phones but i can see on the the 7942 having the same softkey template.

Best regards

Kennedy

Softkey and Missed call display issue on 6941 phones

Hi Aman,

FYI

Both these Softkey and Missed call isses came after time. they were working fine

Best regards

Kennedy

VIP Purple

Softkey and Missed call display issue on 6941 phones

Hi Kennedy,

try degrading one of the phone to 9.2(4) and check.

regds,

aman

Softkey and Missed call display issue on 6941 phones

Hi Aman,

I've uploaded SCCP69xx.9-2-4-3 firmware but the phone is not loading it for unknown reason.

best regards

Kennedy

VIP Purple

Softkey and Missed call display issue on 6941 phones

Hi Kennedy,

Did u restart TFTP service on the server?

I checked the release notes also where I did not find any notes when we cannot degrade from 9.3 to 9.2

rgeds,

aman

Softkey and Missed call display issue on 6941 phones

Hi Aman,

I didn't restart the TFTP service but I'll let you know the status after the restart.

Best regards

Kennedy

VIP Purple

Softkey and Missed call display issue on 6941 phones

Hi Kennedy,

do configure the phone load name for one of the phones instead of changing firmware on all 6941 phones.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a0080a277a3.shtml

regds,

aman

Softkey and Missed call display issue on 6941 phones

Hi Aman,

I've down graded the firmware to 9.2(4) but nothing is changed.

Best regards

Kennedy

VIP Purple

Softkey and Missed call display issue on 6941 phones

Hi Kennedy,

No idea beyond this.

Suggest opening TAC case.

regds,

aman

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