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softkey template in CUCM 7.0

Hi all,

I want to configure End Call soft key on IP Phone while call is coming, i tried to configure it in softkey templates but i couldnt find out the End Call Option in "Ring In" State, Undefined is there but end call not available !!!

I have CUCM 7.0 .. can any one tell me that its possible or not ??

Thanx

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: softkey template in CUCM 7.0

Hi

Until you have a call answered, you can't end it.

You might be able to use:

iDivert (bounce call to voicemail)

DnD (mute ringing)

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
1 REPLY
Super Bronze

Re: softkey template in CUCM 7.0

Hi

Until you have a call answered, you can't end it.

You might be able to use:

iDivert (bounce call to voicemail)

DnD (mute ringing)

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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