Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Softkey Template: remove newCall?

I'm configuring a new softkey template, which should use only one line (just 4 buttons assigned, when onHook, without the "more" button).

I need the following buttons:


-Forward all



The problem is, I cannot remove the softkey "NewCall". Does anybody know why?

This key is useless to me, because the user can also push the loudspeeker/headset button or he pushes the line button to get the same functionality.

Is there a way to remove this button?

New Member

Re: Softkey Template: remove newCall?

First I hope you have copied a default template into a new template and renamed it so you can make changes. If there is a * next to a feature on the template you copied it can note be removed or I should say it should not be removed. Not sure why it is a bother to you because it is only there based on the condition of the phone ie onhook offhook ect.

I am not sure but you may be able to hunt down the table in SQL "warning I would not mess with SQL if this is in production" But in a lab maybe. Understand that would be a global change and affect the control you would have.

New Member

Re: Softkey Template: remove newCall?

Hi David

Shure I copied the default template :-).

I have CUCM 6.1 and cannot access the SQL Database, as far as i know.

Hall of Fame Super Red

Re: Softkey Template: remove newCall?

Hi Reto,

Sadly, the "New Call" Softkey is a mandatory Softkey (note the ** beside it in the selection box) and therefor cannot be removed. It can however be moved down the Selection List Order so it is not on the first line. The other thing of note is that as soon as you go over 4 Softkeys in any Template the "More" softkey becomes mandatory as well :(

Hope this helps!


New Member

Re: Softkey Template: remove newCall?

Thanx Rob

It doesn't solve the problem, but now i know definitely that the button is unremovable.

New Member

Re: Softkey Template: remove newCall?

Hi There,

It took me quite a while to figure this one out. If you are in the custom template screen one of the drop downs on the upper right side is Configure Softkey Layout. You can modify this thing to your heart's content.

Attached is a picture to show what I mean

Oops... I realized after I posted it is kind of a default... as the people above me noticed...

For a quick fix you could simply move it to the bottom and it wouldn't appear anymore?

New Member

Re: Softkey Template: remove newCall?

I already know the way to configure it. The problem is in there, cannot remove the NewCall Softkey.

CreatePlease login to create content