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New Member

Softkey Templates

I'm looking for a good document to provide clients with descriptions of Softkeys. This is for Communications Manager 5.1. I can't seem to find a link with Cisco's search engine.

Thanks in advance.

New Member

Re: Softkey Templates

Never mind ... seem to have found a good section in the UCM System Guide.

Hall of Fame Super Red

Re: Softkey Templates

Hi Brian,

Hope all is well with you. Here are some good references;

Cisco Unified IP Phone Features A - Z


Softkey Definitions

AbbrDial Dial using a speed dial index


Answer Answer a call

Back Return to the previous Help topic

Barge Add yourself to a call on a shared


CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Details Open the Details record for a

multiparty call in the Missed

Calls and Received Calls logs

Dial Dial a phone number

DirTrfr Transfer two calls to each other

DND Turn off Do Not Disturb (DND)

EditDial Edit a number in a call log

EndCall Disconnect the current call

Erase Reset settings to their defaults

Exit Return to the previous screen

GPickUp Answer a call ringing in another


iDivert Send a call to a voice messaging


Join Join several calls already on a

single line to create a conference

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

NewCall Make a new call

OPickUp Answer a call ringing in an

associated group

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

system administrator

Redial Redial the most recently dialed


Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Transfer Transfer a call

Update Refresh content

VidMode Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Look under Softkey Definitions in this nice e-learning tutorial :)

Hope this helps!