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Community Member

Software upgrade prob on CUCM 6.1.2 web page

Hi All,

When I get to OS System Admin -> Software Upgrades -> Install/Upgrade page on CUCM 6.1.2 Pub and put any symbol in Directory line, the web page immediately returns "Error on Page" message and does not allow to procede. Sub on the same cluster does not have this issue. Any idea what service I need to restart on the Pub to get rid of this problem?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Software upgrade prob on CUCM 6.1.2 web page

try the Tomcat service which handles the web pages

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Re: Software upgrade prob on CUCM 6.1.2 web page

try the Tomcat service which handles the web pages

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Software upgrade prob on CUCM 6.1.2 web page

I have managed to reboot the Pub and it cleared the problem. But I am pretty sure you are right - it is Tomcat.

Community Member

Re: Software upgrade prob on CUCM 6.1.2 web page

i met this issue on a subscriber too, and yes, it was Tomcat.

Be careful: you cannot restart the service through the Control center, I had to restart the service in CLI:

utils service restart Cisco Tomcat

Thank you javalenc.

Regards,

Yorick Petey

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