Some, but not all, Unity vm msgs not recording

[sjohnston]

We're running Unity 7.0{2] w/CUCM 7.1.3.  In almost 4.5 years, we've never run into a situation like this.

A user with a 7975 phone w/unanswered calls forwarding to a standard Unity profile.  Unanswered network calls from within the office or from another networked site are answered by Unity, the message recorded, and the MWI activated.

But callers via the PSTN hear the user's Unity greeting and leave a msg, but the msg is not being recorded and the MWI is not activated.  The user can see the fact that the call was received via the 'missed calls' record of the 7975.

The voicemail box has been deleted and rebuilt, but the problem continues.  No one else at the site is having this problem as far as we know; there are about 250 users there.

Has anyone seen this before?  Any suggestions as to how to fix it?

Thanks much!  Steve     

[Rob Huffman]

Hi Steve,

Have you been able to verify this yourself? The reason I ask is that I've had

similar complaints over the years, where users thought there was a 1 to 1

relationship between the number of "Missed Calls" and the number of new

messages.

So they would tell me...."I had 7 missed calls but only 1 VM message. Then I have

to explain to them that there isn't an exact 1 to 1 correlation between the two

Just a thought.

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

[sjohnston]

Yeah, Rob, one of our telecom staff has verified this. Thanks for the thought, since this is one of the interesting aspects of our job, isn't it.  Take care...Steve