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Sometimes call get redirected to Operator instead of System Handler

CUCMBE 7.0(2)

We have a system handler set up to take all calls to our main number - sometimes when this main number is called we get "please wait while we tranfer your call" and then it gets sent to reception - which is not always available.

How could this be happening?

Is this expected behaviour?

Am out running out of VoiceMail Ports? How can I check that?

Is there a setting somewhere that would allow me to change the behavior and forward the call to a hunt group?

Thanks,

Heath

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