Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Span + CUCM 7.0

hi,

i'm using an application for call recording.

i have A CUCM 7.0 + Cisco 3560.

I want konw if there is any paratmaters to modify on the CUCM for permit the span.

thanks in advance

Hicham

2 REPLIES
Red

Re: Span + CUCM 7.0

Usually, audio stream (RTP packets) won't go through CUCM. CUCM is just a signaling box.

SPAN on CUCM probably won't get you voice recording feature.

You should SPAN the voice VLAN where the phones are connecting to.

Michael

http://htluo.blogspot.com

New Member

Re: Span + CUCM 7.0

I have installed wireshark to verify if the span server receive the sniffing Voice traffic.

I have verified that I received the signalling protocol (Skiny + rtp…).

But the recording solution can't record the calls. The support of this solution told me that I must verify If receive the following skinny message :

Skinny.messageid==0x14a

I want know what does that message mean ?

And if there is more information to help me.

thanks

hicham

113
Views
0
Helpful
2
Replies
CreatePlease login to create content