I work at a head office for a retail company and we are currently running CallManager 4.1.
There is now a need for us to start adding speed dials in order for people in the head office here to call the stores (normal external call).
We currently have a few stores and what we do at the moment is:
1. Add translation pattern. So I'll put the actual number in and the speeddial eg. *5109
2. Add this details to the users so that it appears on the internal directory.
Up until now this has worked fine when we do one or two stores. How though will I be able to add 500 stores easily? The users I can easily add using BAT. But how do I add all the translation patterns in.
Also, some users here are allowed to call only internally. They need to be able to dial speed dials however. Which works fine when I add them as I do above. In translation pattern.
Not really a better way, no... the use of translation patterns works around any restrictions on the phone, which is useful.
Any other type of directory service would still need something like that translation patterns you have on the back end in order to bypass the user's normal restrictions.
In terms of adding translation patterns, it's possible to bulk import them using AXL. I would probably maintain a spreadsheet of the dials, and then when you want to update them probably delete all the existing ones and reimport from the spreadsheet.
There are some example scripts knocking around the net written in PERL etc, let me know if you can't find one/get one working and I'll see if I have something that would work on 4.x.
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