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SRST 2900 - Phone 6911 not registered

Hello,

I'm setting up a Cisco Router 2911 as SRST, I have 7942 and 6911 phones, when the connectivity is interrupted only the 7942 phone is registered in the 2911-SRST, but the 6911 phone are not registering.

2900-SRST#show call-manager-fallback

CONFIG (Version=8.5)

=====================

Version 8.5

Max phoneload sccp version 17

Max dspfarm sccp version 18

ip source-address 172.20.4.1 port 2000

max-ephones 20

max-dn 10 dual-line

max-conferences 4 gain -6

dspfarm units 0

dspfarm transcode sessions 0

huntstop

no huntstop channel

huntstop channel 0

cnf-file location: system:

cnf-file option: PER-PHONE-TYPE

network-locale[0] US   (This is the default network locale for this box)

network-locale[1] US

network-locale[2] US

network-locale[3] US

network-locale[4] US

user-locale[0] US    (This is the default user locale for this box)

user-locale[1] US

user-locale[2] US

user-locale[3] US

user-locale[4] US

srst mode auto-provision is OFF

srst ephone template is 0

srst dn template is 0

srst dn line-mode single

time-format 24

date-format dd-mm-yy

timezone 0 Greenwich Standard Time

call-forward pattern 0.T

transfer-pattern 0.T

keepalive 30 auxiliary 30

timeout interdigit 10

timeout busy 10

timeout ringing 180

timeout transfer-recall 0

timeout ringin-callerid 8

timeout night-service-bell 12

caller-id name-only: enable

system message primary Modo SRST

Limit number of DNs per phone:

  7941: 2

  7941GE: 76

  7942: 2 

  6911: 76

The output of the debug ephone register is as follow:

The debig do not show the MAC of the 6911 phone.

*Jan 18 13:25:33.686: ephone-(1)[1] StationRegisterMessage (0/0/21) from 172.20.4.12

*Jan 18 13:25:33.686: ephone-(1)[1] Register StationIdentifier DeviceName SEP<MACofthe7941>

*Jan 18 13:25:33.686: ephone-(1)[1] StationIdentifier Instance 1    deviceType 115

*Jan 18 13:25:33.686: fSkinnyStationRegister deviceType 115 protocolVer = 0x85720013

*Jan 18 13:25:33.686: StationJoinAndDirectTransferFeatureSupportMask set disable

*Jan 18 13:25:33.686: StationDisableJoinOnTheSameLineFeatureMask set enable

*Jan 18 13:25:33.686: StationDisableJoinAcrossLineFeatureMask set enable

*Jan 18 13:25:33.686: StationDisableDirectTransferOnTheSameLineFeatureMask set enable

*Jan 18 13:25:33.686: StationDisableDirectTransferAcrossLineFeatureMask set enable

*Jan 18 13:25:33.686: ephone-1[0/1][SEP<MACofthe7941>]:stationIpAddr 172.20.4.12

*Jan 18 13:25:33.686: ephone-1[0/1][SEP<MACofthe7941>]:stationIpv6Addr ::

*Jan 18 13:25:33.686: ephone-1[0/1][SEP<MACofthe7941>]:maxStreams 5

*Jan 18 13:25:33.686: ephone-1[0/1][SEP<MACofthe7941>]:From Phone raw protocol Ver 0x85720013

*Jan 18 13:25:33.686: ephone-1[0/1][SEP<MACofthe7941>]:protocol Ver 0x85720013

*Jan 18 13:25:33.686: ephone-1[0/1][SEP<MACofthe7941>]:phone-size 36104 dn-size 992

*Jan 18 13:25:33.686: ephone-(1) Allow any Skinny Server IP address 172.20.4.1

*Jan 18 13:25:33.686: ephone-1[0/1][SEP<MACofthe7941>]:Found entry 0 for 0023EBC66B94

*Jan 18 13:25:33.686: ephone-1[0/1][SEP<MACofthe7941>]:phone SEP<MACofthe7941> re-associate OK on socket [1]

*Jan 18 13:25:33.686: %IPPHONE-6-REGISTER_NEW: ephone-1:SEP<MACofthe7941> IP:172.20.4.12 Socket:1 DeviceType:Phone has registered.

*Jan 18 13:25:33.686: Phone 0 socket 1

*Jan 18 13:25:33.686: Skinny Local IP address = 172.20.4.1 on port 2000

*Jan 18 13:25:33.686: Skinny Phone IP address = 172.20.4.12 51793

*Jan 18 13:25:33.686: ephone-1[0/1][SEP<MACofthe7941>]:Signal protocol ver 17 to phone with ver 19

*Jan 18 13:25:33.686: ephone-1[0/1][SEP<MACofthe7941>]:Date Format D/M/Y

*Jan 18 13:25:33.686: ephone-1[0/1]:RegisterAck sent to sockettype ephone socket 1: keepalive period 30 use sccp-version 17

*Jan 18 13:25:33.690: ephone-1[0/1]:CapabilitiesReq sent

*Jan 18 13:25:33.702:

Skinny StationAlarmMessage on socket [1] 172.20.4.12 SEP<MACofthe7941>

*Jan 18 13:25:33.702: severityInformational p1=0 [0x0] p2=0 [0x0]

*Jan 18 13:25:33.702: 10: Nombre=SEP<MACofthe7941> Carga= SCCP41.9-0-3S Zltimo=Tiempo de espera de TCP

*Jan 18 13:25:34.054: ephone-1[0/1]:MediaPathEventMessage

*Jan 18 13:25:34.054: ephone-1[0/1]:MediaPathEventMessage

*Jan 18 13:25:34.054: ephone-1[0/1]:MediaPathCapabilitiesMessage

*Jan 18 13:25:34.250: ephone-1[0/1][SEP<MACofthe7941>]:Skinny IP port 3500 set for socket [1]

*Jan 18 13:25:34.250: ephone-1[0/1]:ButtonTemplateReqMessage

*Jan 18 13:25:34.250: ephone-1[0/1][SEP<MACofthe7941>]:ButtonTemplateReqMessage get maxNumberOfLines 2

*Jan 18 13:25:34.250: ephone-1[0/1]:ButtonTemplateReqMessage waiting for Caps

*Jan 18 13:25:34.250: ephone-1[0/1]:StationSoftKeyTemplateReqMessage

*Jan 18 13:25:34.250: ephone-1[0/1]:StationSoftKeyTemplateResMessage

*Jan 18 13:25:34.254: ephone-1[0/1]:StationSoftKeySetReqMessage

*Jan 18 13:25:34.254: ephone-1[0/1]:StationSoftKeySetResMessage

*Jan 18 13:25:34.254: ephone-1[0/1]:StationConfigStatReqMessage

*Jan 18 13:25:34.254: ephone-1[0/1]:waiting for Caps

*Jan 18 13:25:34.262: ephone-1[0/1]:CapabilitiesRes received

*Jan 18 13:25:34.262: ephone-1[0/1][SEP<MACofthe7941>]:Caps list 11

WideBand_256K  40 ms, is_mtp 0

G722_64k  60 ms, is_mtp 0

G711Ulaw64k  40 ms, is_mtp 0

G711Alaw64k  40 ms, is_mtp 0

G722_56k  60 ms, is_mtp 0

G722_48k  60 ms, is_mtp 0

G729AnnexB  60 ms, is_mtp 0

G729AnnexAwAnnexB  60 ms, is_mtp 0

G729  60 ms, is_mtp 0

G729AnnexA  60 ms, is_mtp 0

Unrecognized Media Type 257  1 ms, is_mtp 0

*Jan 18 13:25:34.262: ephone-1[0/1]:Process pending button template

*Jan 18 13:25:34.262: ephone-1[0/1]:ButtonTemplateReqMessage

*Jan 18 13:25:34.262: ephone-1[0/1][SEP<MACofthe7941>]:StationButtonTemplateReqMessage set max presentation to 6

*Jan 18 13:25:34.262: ephone-1[0/1]:ButtonTemplateReq requesting fallback info

*Jan 18 13:25:34.262: ephone-1[0/1]:Process pending ConfigStat

*Jan 18 13:25:34.262: ephone-1[0/1]:StationConfigStatReqMessage

*Jan 18 13:25:34.262: ephone-1[0/1][SEP<MACofthe7941>]:StationConfigStatMessage sent for device SEP<MACofthe7941> (40/280)

*Jan 18 13:25:34.526: ephone-1[0/1][SEP<MACofthe7941>]:Button Template 2 buttons received, total 2 buttons

*Jan 18 13:25:34.594: ephone-1[0/1]:ButtonTemplateReqMessage

*Jan 18 13:25:34.594: ephone-1[0/1][SEP<MACofthe7941>]:StationButtonTemplateReqMessage set max presentation to 6

*Jan 18 13:25:34.598: ephone-1[0/1][SEP<MACofthe7941>]:Setting 2 lines 0 speed-dials on phone (max_line 2)

*Jan 18 13:25:34.598: ephone-1[0/1][SEP<MACofthe7941>]:First Speed Dial Button location is 0 (0)

*Jan 18 13:25:34.598: ephone-1[0/1]:ButtonTemplate lines=2 speed=0 buttons=2 offset=0

*Jan 18 13:25:34.598: ephone-1[0/1]:Send the previous reserved one from the ephone back to it

*Jan 18 13:25:34.602: ephone-1[0/1][SEP<MACofthe7941>]:StationLineStatReqMessage from ephone line 1

*Jan 18 13:25:34.602: ephone-1[0/1]:StationLineStatReqMessage ephone line 1 DN 1 = 700 desc = 700 label =

*Jan 18 13:25:34.602: ephone-1[0/1][SEP<MACofthe7941>]:StationLineStatResMessage sent to ephone (1 of 2)

*Jan 18 13:25:34.614: ephone-1[0/1][SEP<MACofthe7941>]:StationForwardStatReqMessage line 1 from ephone

*Jan 18 13:25:34.614: Skinny StationForwardStatMessage line 1 sent on ephone socket [1] for ephone-1

*Jan 18 13:25:34.614: activeForward 0 AllActive 0 BusyActive 0 NoAnswerActive 0

*Jan 18 13:25:34.614: ephone-1[0/1][SEP<MACofthe7941>]:StationLineStatReqMessage from ephone line 2

*Jan 18 13:25:34.614: ephone-1[0/1][SEP<MACofthe7941>]:StationLineStatReqMessage from ephone line 2 Invalid DN -1

*Jan 18 13:25:34.614: ephone-1[0/1][SEP<MACofthe7941>]:StationLineStatResMessage sent to ephone (2 of 2)

*Jan 18 13:25:34.614: ephone-1[0/1]:SkinnyCompleteRegistration

*Jan 18 13:25:34.614: ephone-1[0/1][SEP<MACofthe7941>]:StationForwardStatReqMessage line 2 from ephone

*Jan 18 13:25:34.614: Skinny StationForwardStatMessage line 2 sent on ephone socket [1] for ephone-1

*Jan 18 13:25:34.614: activeForward 0 AllActive 0 BusyActive 0 NoAnswerActive 0

*Jan 18 13:25:34.682: ephone-1[0/1][SEP<MACofthe7941>]:Skinny Available Lines 2 set for socket [1]

*Jan 18 13:25:34.682: ephone-1[0/1]:Already done SkinnyCompleteRegistration

any suggestions?

9 REPLIES
New Member

Re: SRST 2900 - Phone 6911 not registered

Are you running at least IOS 15.1(1)T1? I believe there was a caveat running 69XX phones in SRST on IOS 15.1(1)T and below. Also which firmware are the 6911's running.

By chance is the SRST configuration in CM set to "Use Default Gateway"? There was a bug for this a little while back.

SRST 2900 - Phone 6911 not registered

All the phones are in the same device pool?

did o try to research this issue on bug toolkit?

New Member

Re: SRST 2900 - Phone 6911 not registered

The phone 7941 and 6911 are in the same Device Pool.

The IOS of the Gateway is:

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.1(3)T1, RELEASE SOFTWARE (fc2)

Green

Re: SRST 2900 - Phone 6911 not registered

Can not use the default gateway as SRST
Symptom:
1. Set "SRST Reference" to "Use Default Gateway" on Default Device Pool
2. Assign this pool to rtl sccp
3. Rtl sccp will not use default gateway as it's srst.
Conditions:

Workaround:
Status Status
Fixed
(Verified)
Severity Severity
3 - moderate

Last Modified Last Modified
In Last Year

Product Product
Cisco Unified IP Phone 6900 Series

Technology Technology


1st Found-In 1st Found-in
9.0(2)
9.0(3)
9.0(1.200)
9.0(2)SR1
9.1(0.100)
9.0(1.100)
9.0(2.0.5.28)

Fixed-In Fixed-in
9.1(1)

CSCti24483 Bug Details

Regards

Alex

Regards, Alex. Please rate useful posts.
New Member

Re: SRST 2900 - Phone 6911 not registered

CSCti24483

Can not use the default gateway as SRST

The IOS looks good, some of the older 15 trains had some strange issues with SRST and the 69XX phones.

Which firmware are the 6911's running? Do they meet the requirements in the SRST 8.5 release notes.

http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/requirements/guide/srs85spc.html

New Member

Re: SRST 2900 - Phone 6911 not registered

The Device Defaults of the CUCM:

Device Type: Cisco 6911

Load Information: SCCP6911.9-0-2-0

Cisco Unified CM: System version: 8.0.3.20000-2

In the web administration of the phone (http://ipaddress6911), I have this information:

App Load ID

  6911SCCP.9-0-2-0

Boot Load ID

  6911.0-0-0-01-02

New Member

Re: SRST 2900 - Phone 6911 not registered

According to the SRST Release notes, you need SCCP6911.9-1-1-0.loads for SRST 8.5

Green

SRST 2900 - Phone 6911 not registered

Mathew

Look at the bug I sent

Found in 9.0.2    (YOURS)

 

Fixed in 9.1.1

Do you use the DEFAULT-GATEWAY as the SRST reference or IP Address

Regards

Alex

Regards, Alex. Please rate useful posts.
New Member

Re: SRST 2900 - Phone 6911 not registered

Thanks for the support!! The upgrade of the firmware was successful.

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