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Bronze

SRST & Moh

Hello Pros,

Incoming  and outgoing PSTN calls work with no issue in SRST. The only problem is that as soon as we try to put an incoming PSTN call on hold the call drops. Please note that this is not the case for outgoing calls. An outgoing call can be put on hold either from calling phone or called phone without issue. Both Transfer and Conference soft keys work in both directions.   I am attaching the show running configuration. 

5 REPLIES

Try adding the following

Try adding the following command "voice iec syslog" globally. This command will display any errors that may be occuring. If not we will need to collect some debugs.

Regards,

Yosh

HTH Regards, Yosh
Bronze

Hi,Here's the debug ccsip all

Hi,

voice iec syslog didn't gererate any output on the screen

Here's the debug ccsip all.

 

Also here's the output of the debug ccm-manager music-on-hold all

q3labvo10#debug ccm-manager music-on-hold all
Call Manager music-on-hold all debugging is on
q3labvo10#
q3labvo10#
q3labvo10#
q3labvo10#
q3labvo10#
q3labvo10#
q3labvo10#
Oct 28 13:57:24.103: moh_update_rtp: callID 162471 dstCallID -1
Oct 28 13:57:24.147: %ISDN-6-CONNECT: Interface Serial0/0/0:6 is now connected to 5146027093 N/A
Oct 28 13:57:24.643: moh_update_rtp: callID 162472 dstCallID -1
Oct 28 13:57:26.599: moh_update_rtp: callID 162472 dstCallID 162469
Oct 28 13:57:33.943: moh_update_rtp: callID 162472 dstCallID 162469
Oct 28 13:57:33.943: moh_update_rtp: callID 162472 dstCallID 162469
Oct 28 13:57:33.967: moh_update_rtp: callID 162472 dstCallID 162

 

Thanks,

 

MK

VIP Super Bronze

Please configure the ff and

Please configure the ff and send debug ccsip messages only.

service sequence-numbers
service timestamps debug datetime localtime msec
logging buffered 10000000 debug
no logging console
no logging monitor
default logging rate-limit
default logging queue-limit

Then..

<Enable debugs, then test again.>

debug ccsip messages

<Enable session capture to txt file in terminal program.> (such as Putty)


then do the ff:

terminal length 0
show logging

 

 

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Bronze

Hi Ayodeji,Sorry for the

Hi Ayodeji,

Sorry for the delay,

Here's the output of debug ccsip messages. It looks like none of the supplementary services such as hold, transfer and conference woking. As soon as I touche the botton of the supplementary services, the call drops.

 

Thanks,

 

MK

Bronze

Hi again,I removed the

Hi again,

I removed the "service survivability" command under the incoming dail-peer 1 and everything worked.

dial-peer voice 1 pots
 translation-profile incoming 1514
 service survivability -- Removed
 incoming called-number .
 direct-inward-dial

 

Thanks for you help Ayodeji,

 

MK

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