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SRST Voice Mail integration with CallXpress Voicemail system

Our Setup, hub site with voice PRI and POTS lines with CallXpress voicemail system and remote sites with IP Phones and POTS lines.

When the remote site goes into SRST mode everything works except the VM-Integration. When the user press the message key or when a call does not get answered it goes out via PSTN using POTS lines to the hub site voicemail backdoor number but fail to take the caller to the user's mailbox, instead it is playing the general greeting. Any help.

3 REPLIES
Cisco Employee

Re: SRST Voice Mail integration with CallXpress Voicemail system

In order to allow SRST user access to voice mail, configure these parameters on the SRST gateway:

call-manager-fallback

:

:

dialplan-pattern 1 9195014... extension-length 4

voicemail 914085011600

call-forward busy 914085011600

call-forward noan 914085011600 timeout 10

Note: This example includes the full E164 number (which includes 9) and assumes the PSTN delivers full 10-digit numbers.

Re: SRST Voice Mail integration with CallXpress Voicemail system

Sorry for not providing the exact picture. We are using the CME SRST fallback configuration as follows:

!

dial-peer voice 9999 pots

destination-pattern 912123334444*....

port 0/1/0

forward-digits extra inband

prefix 112123334444,,,,,,*

!

!

num-exp 8400 912123334444

!

telephony-service

srst mode auto-provision all

srst dn template 1

max-ephones 36

max-dn 50

ip source-address 172.16.11.5 port 2000

timeouts interdigit 5

system message primary "DR Mode:Call Help Desk"

voicemail 8400

max-conferences 4 gain -6

transfer-system full-consult

transfer-pattern .T

secondary-dialtone 9

create cnf-files version-stamp 7960 Sep 04 2009 00:04:20

!

!

vm-integration

pattern direct * CGN

pattern ext-to-ext no-answer * FDN

pattern ext-to-ext busy #* FDN

pattern trunk-to-ext no-answer #* FDN

pattern trunk-to-ext busy #* FDN

!

!

ephone-dn-template 1

call-forward busy 8400

call-forward noan 8400 timeout 3

!

!

ephone-dn 1

number 8813

label 8813

description 2123331111

name 2123331111

ephone-dn-template 1

!

Still with this configuration VM-integration does not take the caller to the users voicemail box in SRST condition.

Re: SRST Voice Mail integration with CallXpress Voicemail system

Hi,

Once you arrive the auto attendant,

you'll need to dial the extension plus ...

in some systems, it is #2 or as determined

so you will need to modify when no answer from ext to ext or trunk to ext fo FDN plus #2

pattern ext-to-ext no-answer * FDN #2

plz check and feed back

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