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New Member

SRST with Toll free numbers

When everything is up and running, the toll free numbers, namely 1300XXXXXX & 1800XXXXXX are coming in via the Voice Gateway, get translated at CCM, and passed to the relevant Hunt Groups and IPCCX queues.

However, during SRST mode, these toll-free incoming numbers are not tie to any phones extn numbers... what is the best way to route these toll-free numbers in SRST mode??

Anyone have configured these??

4 REPLIES
Hall of Fame Super Silver

Re: SRST with Toll free numbers

Create hunting using "alias" commands under call-manager-fallback.

HTH,

Chris

New Member

Re: SRST with Toll free numbers

Hi Chris,

I want to route the toll free number 1800-888-868 to my Hunt Group consists of 7 IP Phones in srst. The 7 phones top-down order is:-

3021

2068

2038

2078

1072

1046

8002

Can i do this??

dialplan-pattern 1 1800888868 extension-length 4 extension-pattern 3021

no huntstop

alias 1 3021 to 2068 cfw 2038 timeout 10

alias 2 3021 to 2038 preference 1 cfw 2078 timeout 10

alias 3 3021 to 2078 preference 2 cfw 1072 timeout 10

alias 4 3021 to 1072 preference 3 cfw 1046 timeout 10

alias 5 3021 to 1046 preference 4 cfw 8002 timeout 10

alias 6 3021 to 8002 preference 5 huntstop

Would this work??

Hall of Fame Super Silver

Re: SRST with Toll free numbers

I don't think it will work properly, try the following alias hunt:

alias 1 3021 to 2068 cfw 3021 timeout 12

alias 2 3021 to 2038 cfw 3021 timeout 12

alias 3 3021 to 2078 cfw 3021 timeout 12

alias 4 3021 to 1072 cfw 3021 timeout 12

....

It always works for me.

Chris

New Member

Re: SRST with Toll free numbers

Thanks Chris =)

And is my dialplan-pattern correct??

dialplan-pattern 1 1800888868 extension-length 4 extension-pattern 3021

Hunt

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