Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Bronze

SRST with Unified Messaging 4.21 intergration

Set up SRST with a few FXO ports.

Assume that in SRST mode

What Try to accomplish is that:

1. when user press message key, it will go their voice mail box.

2. If ext:1001 call ext:1002, it should go to 1002 voice mail box, so 1001 can leave voice mail.

3. If outside user call ext 1002, it should go 1002 voice mail.

I can make 1 work, but not 2 and 3.

I post my confgure here:

trunk group westfxo

!

!

voice call send-alert

voice rtp send-recv

!

voice service voip

h323

no h225 timeout keepalive

!

!

voice class codec 1

codec preference 1 g729r8

codec preference 2 g711ulaw

!

!

!

voice class h323 1

h225 timeout tcp establish 3

!

voice-port 0/0/0

trunk-group westfxo 1

connection plar opx 1002

caller-id enable

!

voice-port 0/0/1

trunk-group westfxo 2

connection plar opx 1002

caller-id enable

!

dial-peer voice 1 pots

trunkgroup westfxo

incoming called-number .

direct-inward-dial

!

dial-peer voice 11 pots

trunkgroup westfxo

destination-pattern 911

forward-digits all

!

dial-peer voice 12 pots

trunkgroup westfxo

destination-pattern 9[2-9]......

forward-digits 7

!

dial-peer voice 13 pots

trunkgroup westfxo

destination-pattern 91[2-9]..[2-9]......

forward-digits 11

!

dial-peer voice 14 pots

trunkgroup westfxo

destination-pattern 9011T

prefix 011

!

dial-peer voice 22 pots

trunkgroup westfxo

destination-pattern 91646xxx8280

prefix 1646xxx8280,,,

!

dial-peer voice 31 voip

destination-pattern 1...

voice-class codec 1

voice-class h323 1

session target ipv4:10.0.6.12

dtmf-relay h245-alphanumeric

no vad

!

dial-peer voice 32 voip

preference 1

destination-pattern 1...

voice-class codec 1

voice-class h323 1

session target ipv4:10.0.6.11

dtmf-relay h245-alphanumeric

no vad

!

dial-peer voice 33 pots

trunkgroup westfxo

translation-profile outgoing toHQ

preference 2

destination-pattern 1...

!

!

call-manager-fallback

secondary-dialtone 9

max-conferences 1 gain -6

transfer-system full-consult

ip source-address 192.168.245.33 port 2000

max-ephones 336

max-dn 960 dual-line

after-hours block pattern 1 91900T

system message primary West Fallback

dialplan-pattern 1 646xxx1... extension-length 4

transfer-pattern .T

voicemail 91646xxx8280

call-forward pattern .T

call-forward busy 91646xxx8280

call-forward noan 91646xxx8280 timeout 10

moh music-on-hold

!

!

vm-integration

pattern direct * CGN

pattern ext-to-ext no-answer # FDN #2

pattern ext-to-ext busy # FDN #2

pattern trunk-to-ext no-answer # FDN

pattern trunk-to-ext busy # FDN #2

At the unity opening greeting, I set caller input "#" Send caller to Caller System Transfer.

I think I need to match DTMF tone with Unity setting, but dont know how.

Already open a ticket with tac, they said I might hit a BUG... I am running 4.21 without any patch.

I am sure someone did this kind of intergration before.... please help...

Thanks

Ken

5 REPLIES

Re: SRST with Unified Messaging 4.21 intergration

What version of IOS are you running? There is a redirect bug in some of the older IOS. Extension to extension was not effected, but Trunk to Extension was effected.

Try this and I think it may help. Create a dialpeer that matches the number called to get voicemail. In this dialpeer make sure you do a "forward all extra inband". This will forward DTMF inband. One of the problems you will have is stripping the 9 off the outbound call. You need to create a translation rule that strips the 9. It should look like this:

voice translation-rule 80

rule 1 /\(^91646\)/ /1646\2/

voice translation-profile VMout

translate called 80

dial-peer voice 22 pots

translation-profile outgoing VMout

trunkgroup westfxo

destination-pattern 91646xxx8280T

forward all extra inband

Let me know if that works for you.

Bronze

Re: SRST with Unified Messaging 4.21 intergration

Thanks for respond.

The verison is c3825-spservicesk9-mz.124-3f.bin

I am not sure there is bug at the router, coz the tac told me that the dtmf tone get inside the unity (he use "call viewer" and "port status monitor"). I can see "#" and the extension was entered into Unity.

Now, they tried to figure out how to make the opening greeting to accept those dtmf tone.

I got debug voice ccapi inout at router:

cisco-ani=

cisco-anitype=0

cisco-aniplan=0

cisco-anipi=0

cisco-anisi=0

dest=91646xxx8280#1002 --->1001 call 1002

cisco-desttype=0

cisco-destplan=0

cisco-rdie=73

cisco-rdn=1002 --> forward number

cisco-rdntype=0

cisco-rdnplan=0

cisco-rdnpi=0

cisco-rdnsi=0

Well, I am all ears... hopefully someone done this kind of intergration before... please let me know..

Thanks

Ken

Bronze

Re: SRST with Unified Messaging 4.21 intergration

Kelvin,

Just tried your method, it doesnt work... not even hit Unity.

Thanks for help anyway.

Ken

Bronze

Re: SRST with Unified Messaging 4.21 intergration

Is there anyone done that before? It has to be?? Rob, Shanky, Chris?? any idea??

Bronze

Re: SRST with Unified Messaging 4.21 intergration

Problem solved by tac, so I am going to share the solution.

dial-peer voice 22 pots

trunkgroup westfxo

destination-pattern 916461234567*.... <--*.... match

your 4 digit dialing plan and * match vm-intergration

prefix 16461234567,, <-- ,, is pause

call-manager-fallback

voicemail 916461234567

call-forward busy 916461234567

call-forward noan 916461234567 timeout 10

vm-integration

pattern direct * CGN

pattern ext-to-ext no-answer * FDN #2

pattern ext-to-ext busy * FDN #2

pattern trunk-to-ext no-answer * FDN #2

pattern trunk-to-ext busy * FDN #2

So basically, if noone answer, it will call unity 16461234567

Here is the digit send to unity during opening greeting:

1. send pause

2. send * FDN --> extension 5100

3. #2 (skip the greeting: "I am transfering to extension 5100").

3. goes into 5100 subscriber greeting directly.

Ken

84
Views
0
Helpful
5
Replies