stuck in upgrading

[geoffcard]

Hi,

I have two 7941's that are stuck in upgrading mode and even after a factory reset they will not do anything else apart from stick in upgrading

how do i fix this ?

thanks

[mmoulson1]

Have you done the full factory reset as detailed here?

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml#ipphone

What system are you using to provide the phones with a new firmware after the reset? CUCM? CME? Etc?

Matty

[Jaime Valencia]

Do you have a DHCP configured for the phones and the TFTP server with their FW files for this??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Waleed Khan]

Check debug of tftp which file it is asking for, If its not in the directory make it available, the one it is asking for.

-W

[barry · Accepted solution]

Another likely cause is that you're trying to upgrade from a release older than 8.3(3) to a release newer than 8.5(2). If you perform a factory reset on a phone and the default firmware on CUCM is higher than 8.5(2) it will fail with "Auth Fail" on the phone.

You need to upgrade to a release between 8.3(3) and 8.5(2) first, and then upgrade to your final release.

This has been covered many times in this forum

HTH

Barry Hesk
Intrinsic Network Solutions

[geoffcard]

thank you