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Submit Form Triggers outbound Call

I would like to have a webform available for out clients to submit thier phone number along with a small ammount of information which would trigger an outbound call being placed by an agent, has anyone done this or is there a solution available? We are running IPCC Express Premium. Thanks.

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Re: Submit Form Triggers outbound Call

You must configure JTAPI triggers to invoke application scripts in response to incoming contacts. A JTAPI trigger responds to calls that arrive on a specific route point by selecting telephony and media resources to serve the call and invoking an application script to handle the call.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_administration_guide_chapter09186a0080114af4.html#1026196

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