08-16-2009 11:20 PM - edited 03-15-2019 07:23 PM
Hi Support,
We are having one Publisher and 2 Subscribers with version 7.1.2.20000-2. We observerd that, after 10-15 days the CCM service of only one Subscriber restarts automatically . We have collected the Syslog & Alarm logs and we are getting the below error:
"
Aug 11 13:15:21, KCMCS02, Error, Cisco CallManager, ccm: 7220: Aug 11 07:45:21.211 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-CallManagerFailure: Indicates some failure in the Cisco CallManager system. Host name of hosting node.:KCMCS02 IP address of hosting node.:10.50.1.11 Reason code.:3 Additional Text [Optional]: Cluster ID:KCMCS01-Cluster Node ID:KCMCS02, 5886
Aug 11 13:15:21, KCMCS02, Error, Cisco CallManager, ccm: 7221: Aug 11 07:45:21.212 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-CallManagerFailure: Indicates some failure in the Cisco CallManager system. Host name of hosting node.:KCMCS02 IP address of hosting node.:10.50.1.11 Reason code.:3 Additional Text [Optional]:CCM Intentional Abort: SignalName: PublishRetryAfterTimer, DestPID: PublishEPA[2:100:81:13] Cluster ID:KCMCS01-Cluster Node ID:KCMCS02, 5887
"
Does anyone faced this problem? Is there any solution for this?
Need help...
08-17-2009 03:24 AM
You have to make sure that you did't get any error during the installation
If this is possible I recommend you to open TAC with Cisco or retry to install it again
08-17-2009 05:31 AM
08-17-2009 05:56 AM
Hi Vaijanath,
If you didn't get this error during installing the first subscriber then you have to reinstall this subscriber again as I don't like getting any error during installation phase
If you got this error during installation of the first subscriber (which I doubt) and it is working fine then you have to open TAC with Cisco
Wish to hear from you
08-17-2009 06:52 AM
Hi Mohamed,
I think there is no error(indicated by screenshot)during the installing because the cli logs clearly indicates the successful upgrade. At present I have enabled the traces after this issue. We will chek once the issue reproduces. Need your suggestion...
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