Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Bronze

Subscriber reboots every two weeks

Hello Experts,

Our subscriber reboots every two or three weeks while the publisher is always up & running. I am looking in the Syslogs using RTMT tool to find out the reason but don't see any messages regarding the reboot. Is there any specific place that I have to look at? Could the switch in which the server is connected be the cause? I really doubt because the publisher is connected to the next port in the same switch but we never had any issue with publisher. What can I do in order to stop the subscriber from rebooting? I am using CCM 5.1.

Thanks,

MK

5 REPLIES

Re: Subscriber reboots every two weeks

Take a look to the Application logs along with the System logs and see if something cames up at the time of the reboot.

Bronze

Re: Subscriber reboots every two weeks

Below is all I can see in the System & Application logs for the time Subscriber has rebooted

Date: Aug 14 09:23:05

Machine Name: AMMTL1VCMS01

Severity: Error

Process: ccm

Message: 47950 Aug 14 132305.401 UTC %CCM_CALLMANAGER-CALLMANAGER-3-TspError Error in TSP. Port IsoEthPort0 Port DSL0 Name of DeviceSEP001B54140FED App IDCisco CallManager Cluster IDStandAloneCluster Node IDAMMTL1VCMS01

This is the output of the "show status" from the subscriber server:

admin:show status

Host Name :

Date : Thu Aug 14, 2008 11:29:33

Time Zone : EDT

Locale : en_US.UTF-8

Product Ver : 5.1.2.2000-3

Platform Ver : 2.0.0.1-1

Uptime:

11:29:34 up 1:33, 1 user, load average: 0.24, 0.13, 0.10

CPU Idle: 69.19% System: 08.59% User: 04.05%

IOWAIT: 17.68% IRQ: 00.51% Soft: 00.00% Intr/sec: 334.34

Memory Total: 2055312K

Free: 814428K

Used: 1240884K

Cached: 585200K

Shared: 0K

Buffers: 42536K

Total Free Used

Disk/active 12317944K 681128K 11011088K (95%)

Disk/inactive 12317912K 624720K 11067464K (95%)

Disk/logging 49848948K 32002128K 15314576K (33%)

New Member

Re: Subscriber reboots every two weeks

Could it be power related? Does someone come in and clean the Server Room once every two weeks?

I had heard a story from someone (can't remember who) but they had a similar problem and they found out that a cleaning person would come in and dust the server room floor and he ended up brushing up against the wires and it would cause a server to reboot, same time, once a week.

Debbie

New Member

Re: Subscriber reboots every two weeks

i had the same problem with a 6500 we had it connected to a rack mount apc that would run a test every two weeks. are both ccm servers on the same apc if so that rules my theory out.

New Member

Re: Subscriber reboots every two weeks

Hello - did you get this issue resolved? We have a similiar problem with our Subscriber rebooting about every 20 days. We are on 5.1 as well. This has actually been going on for about 6 months, with the first reboot happening about 2 months after we upgraded to 5.1 on a new server. We have patched it about 4 times since then, as recommended by TAC. We are here now: 5.1.3.4000-4 and still having the same issue. Only on the Subscriber, the Publisher has been good all along. Thanks!

149
Views
0
Helpful
5
Replies