I have a SIP which had been working fine for about a month or two. Suddenly the line stopped working at the phone end. Curiously it still registers on the VoIP network, rings and seems to accept incoming calls so I suspect some setting which has changed in the router which is preventing the phone from seeing a line (or my hearing a dial tone)
I am pretty sure I haven't changed anything. Does anyone know where to look to cure this problem please? Obviously I dont have a Sipura Administators guide
Re: Sudden loss of dial tone without loss of line?
I am not using a call manager, nor an IP Phone: I couldnt get the WIP300 working with my VoIP provider so I switched to a Sipura device which worked for a month or so but has now somehow managed to get the settings corrupted:
As I said, it can receive calls in that the (normal land line) phone rings, though i cant pick up as there is no line there when I do. And when I pick up the handset, there is no line there:
For a while I could call into my VoIP line with a land line but now the VoIP service just switches to voice mail without ringing. I suspect the line has become de-registered on the network but I can probably fix that if I can identify which Sipura setting is causing the line not to give a dial tone when I pick up.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...