Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Support Desk Role in CUCM

Hi all,

I have set up a role which contains a set of rights I would like our support desk to have.

So far all is working well and it is doing what I want it to do - BUT (there is always a but!), I would like the support desk to have rights to add the following roles to user accounts:

Standard CCM End Users

and

Standard CCMUsers Administration

The problem is, if I give them rights to the End User Configuration to allow them to add these roles, they also have the rights to allocate their own accounts "admin" privileges which I don't what them to have.

How do I get round this??

Thanks

Sue

Everyone's tags (3)
3 REPLIES
Hall of Fame Super Red

Support Desk Role in CUCM

Hi Sue,

What CUCM version are you running?

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

New Member

Support Desk Role in CUCM

System version: 8.6.2.22900-9

Hall of Fame Super Red

Support Desk Role in CUCM

Hi Sue,

Sorry for the delay here....but I wanted to double check

what I thought I knew

At first I thought it was a bug

CCM Standard Admin User able to elevate permission settings

CSCtw88054

But I think this may actually be working as designed (as twisted as that is!)

https://supportforums.cisco.com/message/3552660#3552660

I would open A TAC just to be sure.

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

161
Views
0
Helpful
3
Replies
CreatePlease to create content