This is the scenario of what happens. whenever a call is initiate form A to B, then conferencing C drops the call with B and establish the call with C and a message is diplayed on A " cannot complete conference"
Location is only for BW between sites...it doesn't determine CODEC. Take a look at the Region configurations. If the SW conference bridge is in a different region than the phones and you are using defaults, the intra-region codec default is G.729. However, SW resources only support G.711. You will need to ensure that the region assigned to the phone specifies G.711 for calls between that region and region(s) where SW media resources are deployed.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...